Customer Support Officer at Zoracom

Zoracom is seeking a proactive and customer-focused Customer Support Officer to provide timely and effective support to clients using our technology solutions, including cloud services, IT infrastructure, cybersecurity, and enterprise software.

The ideal candidate will serve as the first point of contact for customers, ensuring inquiries and issues are handled professionally while maintaining a high level of customer satisfaction.

Key Responsibilities:


Respond to customer inquiries via phone, email, and other communication channels
Provide support to clients using Zoracom's technology solutions
Troubleshoot and resolve customer issues (technical and non-technical)
Escalate complex technical issues to the appropriate internal teams
Educate customers on product usage and best practices
Follow up with customers to ensure complete issue resolution
Collaborate with technical and sales teams to enhance service delivery
Ensure high levels of customer satisfaction and retention


Requirements


Bachelor's degree in a relevant field
1 - 3 years' experience in customer support (preferably in a tech/IT environment)
Strong communication and interpersonal skills
Ability to explain technical concepts in a clear and simple manner
Good problem-solving and multitasking skills
Customer-focused mindset with a positive attitude
Proficiency in Microsoft Office tools