Customer Support Representative (Financial Recovery)

Key Responsibilities: Handle large amounts of incoming and outgoing phone calls to follow up on overdue loan payments. Identify and assess customers\' needs to achieve satisfaction while negotiating manageable repayment schedules. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution of accounts. Keep records of customer interactions, process customer accounts and file documents. Meet performance targets for daily and weekly financial recovery. Requirements & Qualifications: Minimum of SSCE, OND, or HND qualification. Strong phone contact handling skills and active listening. Customer orientation and ability to adapt/respond to different types of characters calmly and persuasively. Ability to multi-task, prioritize, and manage time effectively. Proximity to Ikeja (Adeniyi Jones) or ability to commute reliably is strongly preferred. Readiness to resume immediately. Compensation & Perks: Base Salary: ₦90,000 monthly Performance-based recovery bonuses HMO healthcare coverage Work Schedule: Monday - Friday (plus two alternate Saturdays per month)