Customer Support Specialist at a Travel Tech Company - Customer Support Specialist

About the Company

We are recruiting for a travel tech company dedicated to delivering seamless experiences for customers and B2B partners. They connect hospitality businesses with the tools and support they need to operate efficiently.

About the Role

You will serve as the first point of contact for customers and B2B partners. Your goal is to resolve issues quickly, maintain high satisfaction rates, and improve support processes through consistent feedback documentation. You must live within Lekki, Ajah and its environs.

Key Responsibilities


Handle customer inquiries via phone, chat, and email
Resolve complaints and issues in a timely, professional manner
Monitor and maintain high customer satisfaction scores
Document customer feedback and identify recurring issues
Collaborate with internal teams to improve support workflows
Escalate complex issues to the appropriate department when needed
Maintain accurate records of all customer interactions in the CRM system


What They Offer


Salary is 180,000- 200,000 based on experience
Full-time, stable employment
On-site work environment in Lekki, Lagos
Opportunity to grow within a travel tech company