Customer Support Specialist - EMEA at Swapcard

What you will be doing?


Support all users of the platform before, during, and after their event
Run regular webinars for event organizers and exhibitors
Help the event team create content for attendees, exhibitors and organizers
Provide online and/or onsite support for events throughout their duration


Your Profile


Prior experience in customer service, support or project management
Experienced and/or interested in tech and events
Excellent interpersonal skills
Collaborative with the ability to work autonomously
Service-oriented & empathetic toward clients
Startup mindset - ready to learn, adapt and initiate quickly
Passionate, proactive, and involved
Optimistic and calm when under pressure
Available to work on a weekend and flexible with working on shifts