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Customer Support Specialist - Ref Number: Req_00119108 at TELUS
TELUS
September 20, 2026
Full-time
On-site
Description
Roles and Responsibilities
Overseeing win-loss interview scheduling and transcription processes
Reviewing and editing win-loss interview transcripts
Summarising interview themes and communicating them clearly to clients
Helping to identify ways to improve technology and processes
Doing whatever it takes to ensure our programs exceed client expectations
Tackling ad hoc projects and assignments that help our startup scale faster
Qualifications
Must have a minimum Matric English grade 5 Superb academic record
Fast learner, comfortable with ambiguity, and a go-getter
Strong interpersonal and analytical skills
Excellent writing, proofreading, and communication skills
Passionate about learning and using new software and technologies
Experience
A minimum of 1 year experience in a chat or email environment
Experience in writing and preparing reports (could be academic or professional)
Experience in analysis of information (could be academic or professional)
Given English written and comprehension skills required for this role are extremely high, you will need to pass a language assessment which will rate your grammar and vocabulary.
Roles and Responsibilities
Overseeing win-loss interview scheduling and transcription processes
Reviewing and editing win-loss interview transcripts
Summarising interview themes and communicating them clearly to clients
Helping to identify ways to improve technology and processes
Doing whatever it takes to ensure our programs exceed client expectations
Tackling ad hoc projects and assignments that help our startup scale faster
Qualifications
Must have a minimum Matric English grade 5 Superb academic record
Fast learner, comfortable with ambiguity, and a go-getter
Strong interpersonal and analytical skills
Excellent writing, proofreading, and communication skills
Passionate about learning and using new software and technologies
Experience
A minimum of 1 year experience in a chat or email environment
Experience in writing and preparing reports (could be academic or professional)
Experience in analysis of information (could be academic or professional)
Given English written and comprehension skills required for this role are extremely high, you will need to pass a language assessment which will rate your grammar and vocabulary.