Customs Specialist (Procurement Import) at Coca-Cola

As the Customs Specialist, you will play a critical role in managing all import and export processes within the business. You will serve as the single point of contact for importation activities, ensuring seamless coordination across procurement and other functions.

You will drive efficient customs clearance, ensure compliance with regulatory requirements, and support procurement operations to deliver on Service Level Agreements (SLAs) and Key Business Indicators (KBIs). This role requires strong cross-functional collaboration, operational excellence, and a proactive approach to continuous improvement in import processes.

IS THIS YOU?


Minimum of 5 years' experience in import/export, procurement, or supply chain operations
Minimum University Degree in Business Administration, Finance, Logistics & Supply Chain Management, Engineering, Legal, or a related field
Master's degree or MBA is an added advantage
Professional certification in Procurement (e.g., CIPS) is preferred
Strong experience working with SAP or other ERP systems (Purchasing focus)
Experience in a cross-cultural and matrix organization is an advantage
Fluency in English (additional regional language is a plus)
Strong analytical, negotiation, and stakeholder management skills
Results-driven with a strong customer focus and ability to develop others


YOUR KEY RESPONSIBILITIES


Managing end-to-end importation processes to ensure timely clearance and delivery
Maintaining shipment tracking systems and providing regular updates
Leading review sessions with clearing agents and monitor shipment status
Preparing and maintaining all import-related reports (pre- and post-clearance)
Analyze clearing efficiency KPIs and manage demurrage costs
Ensure timely renewal and availability of all import permits (e.g., SON, NAFDAC, NEPC, etc.)
Manage relationships with all clearing stakeholders (shipping lines, terminals, agents, regulatory bodies)
Escalate issues promptly and ensure reconciliation and refund processes are completed
Drive effective collaboration between procurement and key stakeholders
Identify and implement process improvement opportunities in import operations
Train and support internal teams on customs procedures and international trade
Support implementation of new systems and process improvements
Drive automation and digitalization of import processes