CX Experience Design - Projects at Access Bank

Own assigned projects, create plan, documentation, approvals, and oversee implementation. Keep catalogue of all CX related projects.

Functions & Responsibilities


Engage third parties/vendors and internal resources for the flawless execution of projects.
Work with the Team Leads & Unit Heads in developing project scopes and objectives.
Working with relevant stakeholders and ensuring technical feasibility (for owned projects).
Work with supervisor to ensure resource availability and allocation.
Develop a detailed project plan to track progress for owned projects.
Use appropriate techniques to manage changes in project scope, schedule, and costs.
Measure project impact using appropriate systems, tools, and techniques.
Manage the relationship with the Project owners and all stakeholders.
Maintain comprehensive project documentation for owned project.
Work with the Project owner to build relevant dashboards to showcase outcomes.


Requirements

Qualification & Minimum Experience Requirement


Minimum academic qualification of bachelor's degree in any discipline, and professional qualification will be an added advantage (PMP).
Minimum of 3-year related experience; at least 1-year experience in a Bank/Financial Institution will be an added advantage.


Skills / Competence Requirements

Required Knowledge, Skills & Abilities


Excellent client-facing skills
Internal communication skills
Excellent written and verbal communication skills
Solid organizational skills
Attention to detail
Multitasking skills
Strong working knowledge of Microsoft Office
Experience with project management software tools
Presentation Skills
Business Process Skills
Business Analysis Skills


Generic Skills


Initiative
Analytical Skills / Problem solving
Self-Management / Organizational skills
Interpersonal Skills
TQM


Supervisory Skills


Leadership
Coaching / Influencing
Team building / conflict management
Organization & coordination
General managerial / administration