Position Objective:
To support the Operations function with accurate real-time monitoring, insightful performance reporting, and data-driven workforce planning. The Data Analyst ensures adherence to service level targets, enhances operational visibility through MIS reporting, and enables proactive scheduling and forecasting to optimize resource utilization.
Recruitment Criteria
Required Experience:
Minimum 1 - 2 years of experience in data analysis, MIS reporting, or contact center operations.
Experience with real-time monitoring and workforce tools is a plus.
Required Education:
Bachelor's degree in Statistics, Computer Science, Information Systems, Business Analytics, or a related field.
Required Skills:
Proficiency in Excel (pivot tables, advanced formulas, macros)
Working knowledge of BI tools (Power BI, Tableau, or similar)
Strong attention to detail and data accuracy
Good understanding