How you will contribute
This position researches and investigates complex data queries and in turn provides timeous accurate solutions back to the relevant stakeholder
May be required to write specifications and communicate resolution of reported data or process issues to the various stakeholders either as part of a project or on an ad hoc basis
Contribute to review and enhancing of processes to achieve optimal acquisition functionality. Responds to incoming requests from customers, sales associates, and internal departments and provide timely feedback or input as may be required .
Use various tools to conduct in-depth data analysis to address any date related queries or defects that may arise either due to internal systems or other extraneous factors
Identify, monitor, manage and advise clients on solutions for any deficiencies in their data, were possible to optimize the quality of the submitted data, and ensure effective uploads by the bureaus.
Engage, participate, partner and support various projects on an ongoing basis according to project deliverables.
Perform user acceptance testing on projects as part of the departments acceptance of project outcomes.
What we expect: As a Data Analyst, your key responsibilities span the following areas
Technical Skills: Applies complex systems and processes to effectively support customer(s). These systems include Ab Initio, SQL, tableau/Power Bi. Answers complex questions regarding data reporting and in addition to general credit reporting questions. Has a solid process knowledge and understanding data management and processing systems.
Inter- and Intra-Departmental Comprehension: Understands internal departments and how they impact TransUnion's database. Departments include: Sales, Marketing Services, Operations, Financial Services, Legal/Compliance and Analytical Services. Follows established procedures for communicating changes that impact other departments.
Interpersonal: Conveys ideas to others and gathers information through speaking and writing. Understands and appreciates differences in coworkers and customers and is able to respond to their individual needs' relative to the job the associate performs. Communicates all appropriate information in a timely manner. Listens attentively and participates actively with peers and customers in order to develop meaningful products. Provides accurate information to management and associates regarding associate's job and DAS responsibilities. Presents work, projects and ideas to peers and customers in a clear and logical manner.
Adaptability and Flexibility: Demonstrates sensitivity to deadlines and commitments. Adapts to changes in business, job and customer requirements, systems, procedures, tools, team members and methods. Keeps pace with overall demands of department
Resourcefulness: Accomplishes tasks through self and others. Utilizes training materials, manuals and other team members to accomplish responsibilities. Applies knowledge of interrelationships of systems and functions to solve challenges. Shares insights/process improvements with other team members.
Analytical/Consulting Skills: Analyzes data, processes, and systems. Draw conclusions and make recommendations based on analysis of relevant information.
Teamwork: Cooperates with and through others in a team environment. Supports the team's efforts. Focus is generally the immediate work group. Accepts input from the team and makes an active contribution to the team's efforts. May assist others on different teams.
Multi-Tasking: Works effectively on multiple tasks, responsibilities and/or duties concurrently within a specific job function. Based on established procedures, presents options to solve problems within scope of job. Evaluates and draws appropriate conclusions of differing situations within scope of job. Develops and refines day-to-day procedures within scope of job. Meets or occasionally exceeds deadlines. Owns processes and workflow. Provides assistance to others. Produces new analysts with effective and customer focused work habits.
Performs other related duties as assigned.
What you'll bring
Bachelors Degree or Diploma with a least minimum of 2years experience.
Proficient in MS Excel, SQL, Python/R, Tableau/power BI.
Ability to interact at different levels.
Strong customer service skills.
Analytical skills to understand and work with complex data sets