Job Description
Close to an iconic, nature-rich tourist landmark in Cape Town, this established culinary destination offers a high-volume daytime dining experience with an African flair. The role demands a hands-on operational leader to oversee both front and back of house operations, driving service excellence, team growth, and commercial performance, working daytime hours only. Positioned at the heart of daily operations, the successful candidate will maintain premium hospitality standards while safeguarding profitability.
This position is full-time - 5 and half days per week (day time restaurant).
Key Responsibilities
Daily Operational Governance: Drive comprehensive opening and closing procedures, ensuring compliance with health, safety, and security standards across all trading areas.
Service and Quality Excellence: Oversee front and back of house workflows to guarantee exceptional customer service, consistent food and beverage preparation, and rapid resolution of patron enquiries.
Team Leadership and Growth: Manage, mentor, and schedule service and kitchen personnel, fostering a collaborative, high-performance working culture focused on professional development.
Commercial and Financial Administration: Control day-to-day budgets, food and beverage cost controls, stock management, and operational reporting to maximise the venue's overall profitability.
Systems and Reporting: Utilise point of sale (POS) systems and administrative software to track daily turnover, variance reports, and operational metrics accurately.
Requirements
Grade 12 (Matric) certificate.
A minimum of 5 years' progressive leadership experience within a high-volume food and beverage, culinary, or professional restaurant management environment.
Solid, dual-exposure operational knowledge across both Front of House (FOH) and Back of House (BOH).
Demonstrated financial acumen with practical experience managing restaurant budgets and strict cost controls.
Valid driver's licence.
Preferred Qualifications
A relevant advanced certificate, diploma, or degree in Hospitality Management or a related field.
Ownership of a reliable personal vehicle.
Required Software Skills
Pilot POS (highly advantageous)
Microsoft Office Suite (Word, Excel, Outlook)