Job Description
The DC Systems Supervisor is responsible for the end-to-end management of systems, technical support, and administrative governance across both Distribution Centres within the Ndabeni Hub.
The role ensures:
System stability and operational continuity across dual DC environments
Effective governance of user access, financial transactions, and reporting
Alignment of systems execution with operational throughput requirements
This position reflects an expanded scope, coordinating multiple functions and ensuring consistency across both DCs at the Ndabeni Hub.
Responsibilities
Systems & Operational Control
Oversee allocation processes, pick wave execution, reroutes, and recalls
Ensure uninterrupted outbound operations through proactive issue resolution
Maintain alignment between systems activity and operational priorities
Systems Governance & Access Management
Manage WMOS/WMS user access, roles, and permissions
Conduct regular access audits and ensure compliance with governance standards
Maintain system integrity and audit readiness across both DCs
Technical Support & Infrastructure
Ensure availability and functionality of DC hardware (RF devices, printers, PCs
Coordinate issue resolution with IT and Engineering teams
Drive preventative maintenance to minimise system downtime
Financial & SAP Administration
Manage SAP and Coupa processes including purchase orders, journals, and cost tracking
Ensure financial accuracy and adherence to month-end deadlines
Administer supplier conformance and cost recovery
Reporting & Analytics
Produce and validate operational reports, dashboards, and stocktake results
Provide insights to support operational and stock management decisions
Ensure reporting accuracy and compliance with audit standards
Consumables & Cost Management
Manage procurement and stock levels of consumables, PPE, and operational materials
Liaise with vendors to ensure service delivery and cost efficiency
Prevent stockouts while minimising excess spend
Stakeholder Coordination
Support cross-functional activities including training, meetings, and operational events
Act as the primary systems interface for DC stakeholders
Support operational readiness during peak periods, new store enablement, and projects
Team Leadership & Supervision
Provide daily oversight and guidance to a small support team, ensuring tasks are effectively allocated and completed in alignment with operational priorities
Coach and mentor direct report(s) to develop their skills and maintain high performance standards, including on-the-job training and regular feedback
Monitor the team's workflow and output, addressing any issues promptly to maintain efficiency and quality
Qualifications
Minimum of a Matric qualification
Certification in Supply Chain, Logistics, or related field is advantageous
Minimum 5 years' experience in a logistics environment is essential
Minimum 3-5 years' experience in systems administration, training and user support is essential
Minimum 3-5 years' experience in SAP Administration is essential
Strong knowledge of warehouse management processes and systems is essential
Experience in UAT and end-user training is advantageous
Prior experience in supervising or leading a small team is advantageous
Skills:
Warehouse Management Systems expertise
SAP and Coupa administration knowledge
Strong analytical and reporting capability
Problem-solving and troubleshooting skills
Financial administration and cost control awareness
Stakeholder engagement and coordination skills
Ability to operate under pressure in a high-volume environment
Behaviours:
Achieving Results - Is 'results' driven and achieves success by proactively tackling challenges
Adhering to Standards - Ensures quality and compliance in the delivery of their work
Continual Improvement - Actively seeks opportunities to continually improve processes
Meeting Customer Expectations - Consistently delivers exceptional customer service
Planning & Organising - Uses a structured approach to effectively manage tasks