Debt Collection Agent (Administration) at Mogo Finance

What you will do:


Provide a successful organization of work tasks;
Know the specificity of the operations of the company and its structure;
Comply with all ethical standards and norms;
Accurately maintain the confidential information of the company and its customers;
Employee is responsible for a precise, timely and complete execution of tasks determined in this Job Description .


MAIN TASKS


Organize and co-ordinate assignments of daily field assignments.
Update of both internal and external field cases in the ERP system.
Assist in the preparation of regularly scheduled field reports.
Support of customers who visit the office on repossessed units in
the yard and negotiating for payments.
Submit and reconcile field expense reports
Provide information to customers by answering questions and
requests
Generation of field letters in the system.
Resolve daily administrative problems.
Uploading photos of ads on websites - Jiji, car portal & Facebook
Conduct external valuations
Updating discounts on Jiji & car portal
Create DCAC invoice
Running of Auction & Announcing auction winners
Any other duties assigned.


Requirements

WHAT YOU NEED


Must have either a Diploma/Degree in a Business Administration or related field.
Must have a Strong desire to learn along with a professional drive to grow
Excellent communication and interpersonal skills.
Strong analytical & problem-solving skills.
Must have Excellent computer skills
Ability to adapt quickly and work independently.
Must be Fluent in English and Swahili
Should be proficient with Microsoft excel