Reporting to the General Manager, the Debt collection and recovery manager is tasked with development and execution of debt recovery processes to provide a standard and unified framework with regards to recovery of debt, progression of cases, use of collection agencies, court action and write off of debt.
What You Will Do
Coordinate collections and recovery Initiatives, performance improvement plans and alternative Recovery measures for complicated cases.
Monitor and manage the credit portfolio through collections plans and procedures as outlined in the company credit policy and guidelines.
Conduct a systematic site visit schedule on collateral and Businesses to ascertain existence and condition, delivery of demand notices and follow up on recovery.
Support capacity building of Branches through continuous training, assessment and guidance on recovery practices to improve the quality of the loan book.
Attend to customer queries/complaints with utmost care/service, review repayment problems and recommend way forward.
Recommend Non performing and write off loan facilities to external stakeholders such as auctioneers.
Provide accurate and timely reports highlighting portfolio performance/movement and high-risk loan accounts with recommendations for execution.
Qualifications
Bachelors degree or diploma in business, Accounts, Finance or related field.
Professional Credit or Debt recovery qualifications a plus.
Minimum of five (5) years practical experience with proven result-oriented track record in recoveries/credit.
Sound knowledge of the microfinance principles.
Honest and with high integrity