Job Purpose:
To follow up on overdue client payments, negotiate repayment plans, maintain accurate records of outstanding debts, and escalate unresolved accounts to the Recovery or Legal teams, all while upholding professional and ethical standards in line with the company's credit policy.
Key Responsibilities:
Follow up on assigned overdue accounts through calls, SMS, emails, and physical letters.
Maintain detailed records of all client contact attempts and outcomes in debt tracking logs.
Negotiate and monitor repayment arrangements in accordance with internal guidelines.
Update daily payment commitments (PTPs), broken promises, and client responses in the system.
Escalate chronic defaulters or unresponsive clients to Recovery and Legal for further action.
Confirm accuracy of outstanding balances and client information before initiating recovery actions.
Liaise with the finance team to reconcile disputed balances or incorrect entries.
Submit daily, weekly, and monthly collection reports to the Directors of Finance.
Advise on risk accounts and recommend accounts for disconnection or repossession.
Maintain client confidentiality and exhibit professionalism during follow-ups.
Provide documentation support for legal recovery or auction preparation processes.
Participate in strategy meetings and performance reviews to improve collection efficiency and reduce bad debt
Minimum Qualifications & Experience:
Diploma in Finance, Accounting, Credit Management, or related field
At least 2 years' experience in debt collection, credit control, or finance operations
Strong understanding of credit policies and debt recovery regulations
Key Competencies:
Strong negotiation and interpersonal skills
Firm but diplomatic communication
High attention to detail and recordkeeping
Target-oriented with follow-through discipline
Ability to work under pressure and meet tight deadlines