JOB PURPOSE
To assist in executing debt recovery strategy in reducing the Non-Performing Accounts (NPA) portfolio at the same time report on NPAs (Write offs, Collections, Security Cover etc.) on a regular pre-determined basis
KEY RESPONSIBILITIES
Keep tracking outstanding debts.
Plan course of action to recover owed money.
Locate and contact debtorsthrough structured field visits.
Negotiate payoff deadlines and payment plans, enforce remedial measures such as restructuring or legal action to be undertaken.
Handle customers' questions or complaints.
Identify gaps in the system and recommend solutions.
Build trust with debtors.
Update account status and database regularly.
Comply with requirements when legal action is unavoidable.
Keep updated records of debtors unwilling or unable to pay and report to supervisor on the same.
QUALIFICATION AND EXPERIENCE REQUIREMENTS
Degree in a Business Management, Accounting, Finance or Business Administration.
Professional banking qualifications will be added advantage.
2 years' work experience in a bank as a debt collector will be added advantage.
Experience in working with targets and tight deadlines.
Knowledge of relevant legal requirements
Good knowledge of MS Office and databases
Good negotiation and persuasion skills
Team player
Good time-management skills
Great interpersonal and communication skills.
High integrity.