About the role
We are seeking a skilled and experienced Debtors Administrator to manage the collection of clients' rentals to ensure healthy cash flow and control of all debtors' accounts. Maintain good long-term customer and client manager relationships.
What you will bring
Inherent requirements for the position (non-negotiable)
Matric with Accountancy as a subject
Strong technical background and skills.
At least 2 years' relevant experience in rent collection
Computer literacy (MS Office)
Additional demonstrable requirements:
Administration Skills
What you will be doing
Financial Management & Allocations
Process bank allocations and journals to correct payments.
Investigate, report, and resolve credit balances.
Compile monthly disbursement packs, including invoices, adjustments, and utility schedules.
Balance daily cashflow of incoming/outgoing payments and process landlord payments when required.
Arrears & Collections
Conduct telephonic and email collections, updating arrears reports with action plans.
Issue internal Final Demand Letters and liaise with attorneys for landlord-directed legal action.
Recommend summons/legal proceedings and follow up on attorney accounts.
Negotiate payment plans and acknowledgements of debt with tenants.
Tenant & Legal Liaison
Manage deposit refunds and interest reversals where applicable.
Process legal invoices, recover costs from tenant accounts, and ensure timely payments to attorneys.
Maintain accurate tenant master data (addresses, contacts, etc.) in SAP.
Utilities & Reporting
Upload consumption slips to portals before statement runs.
Reconcile utility charges against DA Metering schedules and adjust pre-billing reports.
Manage diesel recoveries, including journal processing and coordination with finance.
Ensure tenant statements and utility advices are distributed promptly.
Turnover & Compliance Reporting
Collect monthly tenant turnover figures and compile schedules for landlord packs and EXCO submissions.
Prepare weekly arrears and landlord reports, ensuring deadlines are met.