Job Summary
A Delinquency Management Officer is responsible for monitoring overdue customer accounts, reducing loan defaults, and ensuring timely repayment through effective follow-up, negotiation, and recovery strategies.
Key Responsibilities
Monitor and track delinquent loan accounts.
Contact customers through calls, emails, SMS, or visits regarding overdue payments.
Negotiate repayment plans and settlement arrangements.
Maintain accurate records of collection activities and customer interactions.
Analyze repayment behavior and identify high-risk accounts.
Ensure compliance with company policies, financial regulations, and debt recovery procedures.
Prepare daily, weekly, and monthly delinquency reports.
Escalate unresolved or high-risk cases to management or legal teams when necessary.
Collaborate with customer service, risk, and credit teams to improve loan recovery performance.
Educate customers on repayment obligations and available payment options.
Requirements & Qualifications
Bachelor's degree in Finance, Business Administration, Accounting, Economics, or related field.
Previous experience in collections, loan recovery, customer service, or credit control is an advantage.
Strong communication and negotiation skills.
Good analytical and problem-solving abilities.
Ability to work under pressure and meet recovery targets.
Proficiency in Microsoft Excel and loan management systems.
Knowledge of debt recovery regulations and financial procedures.
Skills Required:
Negotiation skills
Customer relationship management
Attention to detail
Conflict resolution
Time management
Report writing
Data analysis
Persuasion and communication
Work Environments:
Fintech companies
Loan agencies
Debt recovery firms.