About the Role
We are looking for a dependable, customer-focused, and safety-conscious Delivery Rider to join our team. The successful candidate will be responsible for the safe, timely, and accurate delivery of alcoholic and non-alcoholic beverages while providing exceptional customer service and ensuring accountability for company assets and customer payments.
This role operates within a 24-hour, 7-day operational environment. The successful candidate must be willing to work on a rotational shift basis, including day shifts, night shifts, weekends, and public holidays.
Key Responsibilities
Deliver customer orders safely, accurately, and within the required timelines.
Verify orders before dispatch to ensure the correct products, quantities, and documentation are issued.
Plan and follow efficient delivery routes to ensure timely deliveries.
Verify customer identity and age where required before handing over alcoholic beverages.
Collect cash, mobile money, card, or other approved customer payments and accurately account for all collections.
Conduct daily inspections of the assigned motorcycle and report any faults, damage, or maintenance requirements.
Safeguard company motorcycles, delivery equipment, uniforms, and other assigned assets.
Comply with all road traffic laws, company policies, and health and safety requirements.
Provide professional, courteous, and efficient customer service.
Maintain accurate delivery records and complete all required documentation.
Report delivery delays, accidents, customer complaints, or operational issues promptly.
Perform any other duties assigned by the Rider Supervisor or Management.
Qualifications
Minimum KCSE Certificate or equivalent.
Valid Motorcycle Riding Licence (Class A/A2 or other applicable class under Kenyan law).
Certificate in Defensive Riding is an added advantage.
Valid Certificate of Good Conduct is an added advantage.
Basic smartphone literacy and ability to use GPS navigation and delivery applications.
Experience
Minimum of one (1) year of experience as a delivery rider, courier, or in a similar role.
Experience in customer service is an added advantage.
Experience in handling customer payments is an added advantage.
Experience in the FMCG, retail, e-commerce, logistics, or beverage industry is desirable.
Demonstrated ability to meet delivery timelines while maintaining high standards of customer service, safety, and accountability.
Skills and Competencies
Excellent motorcycle riding skills.
Strong customer service and interpersonal skills.
Good verbal communication skills.
High level of honesty and integrity.
Good time management and organisational skills.
Ability to work independently with minimal supervision.
Ability to work under pressure in a fast-paced environment.
Attention to detail and accountability.
Problem-solving and sound decision-making skills.
Professionalism and reliability.