Job Objective
The main objective of the position holder is to support the integration, retention, transition, and progression of students and to ensure students have a positive experience at each step in their University life. The position holder will be reporting to the Head of Department
Duties and responsibilities
Assist students in unit registration, examination registration, and exemption applications.
Monitor and maintain teaching staff attendance records, ensuring prompt follow-up on missed or late classes with lecturers and HoDs.
Collect and analyse student attendance data and prepare reports.
Act as the primary point of contact for student inquiries and resolve issues efficiently, escalating only when necessary.
Collect and coordinate student feedback, complaints, and departmental activity registrations.
Consolidate student marks and academic records for HoDs and lecturers.
Ensure adherence to class timetables and update schedules when needed.
Support the implementation of training policies for both students and staff.
Coordinate with the examinations office to facilitate smooth exam administration.
Any other duty as may be assigned by the supervisor or as indicated in the detailed Job Description .
Qualification and experience
A minimum of a bachelor's degree in Business Management, Education, IT or a related field from an accredited University.
At least two (2) years of experience in the administration of academic/student customer service.
Proficient in relevant computer applications
Capable of working independently and committed to collaborating with colleagues across the university.
Flexible, adapting the support they offer to the needs of the students in this evolving role