Are you an experienced E-banking professional looking for an exciting opportunity in the financial sector? The Bank is seeking a dynamic and detail-oriented Deputy E-channels Manager to join our team!
REF CODE: DECM/BUS/APR/2026
Main tasks and responsibilities:
Assist the Manager in coordinating the e-channels activities to deliver high-quality services.
Support in supervising e-channels department and ensure Standard Operating Procedures are followed.
Assist the manager in managing schedules and workloads of team members in a proactive manner.
Monitor the daily sales of e-channels regarding registration of new clients and activity rate as well as target achievement.
Assist in training delivery when required, implement approved process improvements.
Compile reports to track adherence to established service-level targets.
Creating and updating relevant department documentation.
Contributing to the maintenance of the Business Internal Knowledge base.
Translate client's requirements into business requirements for implementation.
Organize the Implementation and Pilot of new e-channels product.
Coordinate the process of re-engineering activities in order to improve the customer experience of end users.
Support the e-channels comparison with competitors offering on services, promotions and special offerings on e-channels and updates Managers.
Coordinate with users to determine the business needs for automation, evaluate business requirements and present the same to in a non-technical manner.
Coordinate small projects implementation aiming to develop the alternative delivery channels
Qualifications:
Bachelor's degree or HND or equivalent qualification.
Minimum of 5 years of experience in Operations environment within a Bank.
4-5 years Hands-on experience in e-banking / e-commerce product development.
Desired experience and knowledge:
Experience in payment channel implementation and/or operations
Knowledge about Mobile Banking/ATMs/IVR/Web Management/Internet Banking
Knowledge about Nigerian Microfinance sector. Soft Skills
Excellent analytical skills and Attention to details
Excellent Communication skills
Excellent coaching skills and Multicultural awareness
Excellent problem identification and problem solving skills Other Skills
Change Management Skills to convince staff on better processes
Ability to coordinate several tasks and deliver within the deadlines
Technical awareness to understand, analyze and solve problem
Ability to analyze and identify technical drawbacks and increase process efficiency by re- thinking.