About the Role:
We are seeking a highly experienced and results-driven Deputy Head of Operations (Deputy HOO) to support and enhance our operational excellence within the telecommunications sector. The successful candidate will work closely with the Head of Operations to manage daily operations, optimize processes, and ensure service quality, efficiency, and compliance with industry standards.
Key Responsibilities:
Assist the Head of Operations in planning, coordinating, and overseeing telecom operations
Ensure efficient network operations, service delivery, and maintenance activities
Monitor operational performance and implement improvements to meet KPIs and SLAs
Lead, mentor, and supervise operational teams across departments
Coordinate with technical, commercial, and regulatory teams
Ensure compliance with telecom regulations, safety standards, and company policies
Prepare operational reports and present insights to senior management
Qualifications & Experience:
Bachelor's degree in Telecommunications Engineering, Electrical Engineering, Business Management, or a related field (Master's degree is an advantage)
Minimum 10 years of experience in the telecommunications industry, with at least [3] years in a managerial or supervisory role
Strong understanding of telecom networks, operations, and service management
Proven leadership, problem-solving, and decision-making skills
Excellent communication and stakeholder management abilities
Key Competencies:
Strategic and analytical thinking
Strong leadership and team management
Operational planning and execution
Ability to work under pressure and meet deadlines
High level of integrity and professionalism