The Diagnostics Service Manager will provide strategic leadership and operational oversight of all diagnostic services, including laboratory, imaging, and specialized units. The role is responsible for ensuring accurate, timely, and high-quality diagnostics while driving service utilization, enhancing patient experience, supporting revenue growth, and maintaining compliance with regulatory and international accreditation standards (e.g., ISO 15189, ISO 15224).
Key Responsibilities
Service Utilization & Revenue Growth
Drive utilization of diagnostic services through referral pathways, clinician engagement, and service packages
Support revenue growth through increased service uptake and repeat patient engagement
Quality & Compliance Management
Ensure adherence to diagnostic quality standards and regulatory requirements
Maintain compliance with ISO 15189, ISO 15224, and internal quality management systems
Lead continuous quality improvement initiatives and audit processes
Operational Efficiency & Turnaround Time
Optimize workflows to improve turnaround times for laboratory and imaging results
Implement automation and digital tools to enhance efficiency and reporting
Patient Experience & Service Delivery
Enhance patient experience through improved communication, coordination, and service delivery
Drive patient satisfaction and service excellence within diagnostic units
Equipment & Resource Management
Ensure optimal utilization and maintenance of diagnostic equipment
Oversee preventive maintenance and scheduling systems
Partnerships & Referral Networks
Develop and maintain referral relationships with clinicians and corporate partners
Drive diagnostic service uptake through strategic engagement initiatives
Data Management & Reporting
Monitor key performance indicators including utilization, turnaround time, quality, and revenue
Leverage dashboards and reporting tools for data-driven decision-making
Strategic Focus Areas
Diagnostic service growth and revenue optimization
Turnaround time and operational efficiency improvement
Quality assurance and accreditation readiness
Patient experience enhancement
Data-driven performance monitoring
Equipment optimization and uptime
Qualifications & Experience
Bachelor's Degree in Medical Laboratory Sciences, Radiology, Biomedical Sciences, or related field
Master's Degree in Healthcare Management, Business Administration, or related field
Registered with the relevant professional board with a valid practicing license
7 - 10 years' experience in diagnostic services management or clinical laboratory leadership
Strong expertise in healthcare quality management, diagnostic operations, and performance monitoring
Experience in service growth, operational leadership, and data-driven decision-making
Familiarity with digital health systems, AI-enabled diagnostics, and workflow optimization is an added advantage