Job Description
To manage and control credit rehabilitation strategies within the Call Centre environment with the aim of maximizing effectiveness and efficiency using digital collections solutions.
To manage debt recovery in the Bank's lost accounts portfolio To work with the Head, CHNW Business Support & Resolution in providing and maintaining digital collections solutions To interact with other teams/sub-teams to ensure that the team's goals and TAT deliverables are not adversely impacted.
Responsibilties
Effectively supervise the Collections sub-team to ensure all assigned pre-NPL and new to NPL accounts are adequately dealt.
Frequently develop digital solutions to address delinquency in the Pre-NPL and new to NPL portfolio.
Ensure the supervised team adheres to the Bank's policies and procedures and aligns with the Bank's values.
Liaison with the MISBS&R team to ensure effective reporting for the CHNW BS&R team.
Monitor and manage the Digital loans portfolio.
Supervise the team and ensure compliance with statutory and regulatory requirements to avoid sanctions.
Supervise collections/recoveries actions on all Non-Performing Loans/Written-Off (NPL/AWOR) accounts as and when may be required.
Actively engage with relevant stakeholders within the Group in a timely manner to maximize collections/recoveries of delinquent accounts.
Actively engage with relevant stakeholders and vendors outside the Group in a timely manner to maximize collections/recoveries of delinquent accounts.
Qualifications
BSc Degree in Business, Commerce or related fields
Relevant professional certification can be an added advantage.
Experience:
Minimum of two years' experience in a bank collections & recoveries centre.
Behavioural Competencies:
Articulating Information
Checking Things
Documenting Facts
Embracing Change
Following Procedures
Interpreting Data
Producing Output
Technical Competencies:
Business Administration Skills
Collections
Knowledge Management Systems
Legal Collections
Operating Cash Flow Analysis
Product and Services Knowledge
Risk Awareness
Written Communication.