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Digital Marketing & Customer Service Assistant at Zurid ICT
Zurid ICT
October 6, 2026
Full-time
On-site
About the Role
Zuridesk is looking for a confident, tech-savvy and customer-focused Digital Marketing & Customer Service Assistant to join our team.
This is an entry-level/early-career role for someone who has a good understanding of digital marketing, is comfortable using computers and business software, and has previous experience working in a call centre, contact centre, BPO or customer service environment.
The successful candidate will support our digital marketing activities, engage potential customers, generate leads and conduct Zuridesk product demonstrations for businesses interested in improving their customer service operations.
You will interact directly with business owners, managers and customer service teams, so you should be confident speaking to clients and able to explain technology in a simple and professional way.
Key Responsibilities
Assist with digital marketing activities to generate leads for Zuridesk.
Create and manage content for social media and other digital channels.
Assist with online marketing campaigns and lead-generation activities.
Identify and engage potential customers through digital channels, telephone and other outreach methods.
Respond professionally to customer and prospect enquiries.
Contact prospective clients and understand their business and customer service needs.
Conduct Zuridesk product demonstrations for prospective customers.
Explain Zuridesk's features and benefits clearly to potential customers.
Follow up with prospects after product demonstrations.
Maintain accurate records of leads, prospects, demonstrations and follow-ups.
Assist with preparing marketing materials, presentations and product content.
Support the team in converting leads into customers.
Assist in tracking and reporting digital marketing and lead-generation activities.
Learn and stay updated on digital marketing tools, customer service technology and CRM systems.
Requirements
Diploma or Bachelor's degree in Marketing,Teaching, Digital Marketing, Business Administration, Communications, IT or a related field.
Previous experience working in a call centre, contact centre, BPO or customer service environment is required.
Must be of Age above 25 years.
Basic to good practical knowledge of digital marketing.
Good understanding of social media platforms and online marketing.
Excellent spoken and written English,Kiswahili.
Confident and professional when communicating with clients.
Good interpersonal and customer service skills.
Strong computer skills and ability to learn new software quickly.
Comfortable using business applications, online tools .
Comfortable presenting and demonstrating software to customers.
Able to explain complex items in a simple and understandable way.
Good organisational and follow-up skills.
Self-motivated, reliable and willing to learn.
Previous experience in software sales, product demonstrations, SaaS, CRM or technology-related customer service will be an added advantage.
The Ideal Candidate
We are looking for someone who is:
Confident when speaking to customers and business owners
Experienced in a call-centre or customer-service environment
Interested in digital marketing
Good with computers and technology
Comfortable learning and demonstrating software
Able to explain things clearly and patiently
Professional and presentable
Friendly and approachable
Organised and good at following up with customers
Willing to learn and grow with the company
Not currently professionally engaged elsewhere
What You Will Be Working With
The successful candidate will help introduce businesses to Zuridesk, an all-in-one customer service platform that helps businesses manage customer communication and support.
You will learn how to demonstrate solutions including:
Shared business WhatsApp
Customer service ticketing
Inbound and outbound calls
Smart call routing
Customer history and CRM
Customer service reporting
AI-powered customer assistance
Contact-centre management and monitoring
Training on the Zuridesk platform will be provided.
Who Should Apply?
This position is suitable for someone who has already worked and gained some experience in a call-centre environment and wants to develop their career in digital marketing, technology and customer-facing business roles.
You do not need to be an expert in every area. We are looking for someone with the right combination of customer service experience, communication skills, computer literacy and an interest in digital marketing and technology.
Zuridesk is looking for a confident, tech-savvy and customer-focused Digital Marketing & Customer Service Assistant to join our team.
This is an entry-level/early-career role for someone who has a good understanding of digital marketing, is comfortable using computers and business software, and has previous experience working in a call centre, contact centre, BPO or customer service environment.
The successful candidate will support our digital marketing activities, engage potential customers, generate leads and conduct Zuridesk product demonstrations for businesses interested in improving their customer service operations.
You will interact directly with business owners, managers and customer service teams, so you should be confident speaking to clients and able to explain technology in a simple and professional way.
Key Responsibilities
Assist with digital marketing activities to generate leads for Zuridesk.
Create and manage content for social media and other digital channels.
Assist with online marketing campaigns and lead-generation activities.
Identify and engage potential customers through digital channels, telephone and other outreach methods.
Respond professionally to customer and prospect enquiries.
Contact prospective clients and understand their business and customer service needs.
Conduct Zuridesk product demonstrations for prospective customers.
Explain Zuridesk's features and benefits clearly to potential customers.
Follow up with prospects after product demonstrations.
Maintain accurate records of leads, prospects, demonstrations and follow-ups.
Assist with preparing marketing materials, presentations and product content.
Support the team in converting leads into customers.
Assist in tracking and reporting digital marketing and lead-generation activities.
Learn and stay updated on digital marketing tools, customer service technology and CRM systems.
Requirements
Diploma or Bachelor's degree in Marketing,Teaching, Digital Marketing, Business Administration, Communications, IT or a related field.
Previous experience working in a call centre, contact centre, BPO or customer service environment is required.
Must be of Age above 25 years.
Basic to good practical knowledge of digital marketing.
Good understanding of social media platforms and online marketing.
Excellent spoken and written English,Kiswahili.
Confident and professional when communicating with clients.
Good interpersonal and customer service skills.
Strong computer skills and ability to learn new software quickly.
Comfortable using business applications, online tools .
Comfortable presenting and demonstrating software to customers.
Able to explain complex items in a simple and understandable way.
Good organisational and follow-up skills.
Self-motivated, reliable and willing to learn.
Previous experience in software sales, product demonstrations, SaaS, CRM or technology-related customer service will be an added advantage.
The Ideal Candidate
We are looking for someone who is:
Confident when speaking to customers and business owners
Experienced in a call-centre or customer-service environment
Interested in digital marketing
Good with computers and technology
Comfortable learning and demonstrating software
Able to explain things clearly and patiently
Professional and presentable
Friendly and approachable
Organised and good at following up with customers
Willing to learn and grow with the company
Not currently professionally engaged elsewhere
What You Will Be Working With
The successful candidate will help introduce businesses to Zuridesk, an all-in-one customer service platform that helps businesses manage customer communication and support.
You will learn how to demonstrate solutions including:
Shared business WhatsApp
Customer service ticketing
Inbound and outbound calls
Smart call routing
Customer history and CRM
Customer service reporting
AI-powered customer assistance
Contact-centre management and monitoring
Training on the Zuridesk platform will be provided.
Who Should Apply?
This position is suitable for someone who has already worked and gained some experience in a call-centre environment and wants to develop their career in digital marketing, technology and customer-facing business roles.
You do not need to be an expert in every area. We are looking for someone with the right combination of customer service experience, communication skills, computer literacy and an interest in digital marketing and technology.