Job Description
Generate Sales - as per Targets - for Airtime, Acquisitions & Devices
Monitor the client's inventory and consignment stock for accurate balance of inventory movements and physical stock daily
Manage daily cash float and account for daily sales
Support and implement the customer experience improvement strategies for increased sales
Offer technical support to customers, especially on configuration of data devices
Principal Outputs for this role
Revenue - Achieve set targets in Airtime, Routers, Handsets
Shop(s) Profitability (EBIDTA) - ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)
Quality Acquisitions - in terms of FRA, ARPU
The Client's Brand NPS -
Drive Customer Centrality -Ensure Growth in Retail Customer Satisfaction Index
Ticketing Customer Escalations & Offering First Level Resolution
New Business Development -
Looking for new leads & closing them,
Document, Track, Manage, & Grow Individual Customer Database Portfolio
Requirements
Diploma/Bachelor's Degree in Business, Marketing or related field
At least 1 year experience in sales
Have experience with live@home (Fixed Internet)
Competencies
Technical competencies:
Marketing skills
Product Knowledge
Upselling and Cross selling
Solution Oriented
Customer relationship management.
Core competencies
Customer focus
Networking and building partnerships
Influencing and negotiating
Analytical thinking
Leadership competencies
Strategic orientation
Business Acumen
Results orientation
Developing self/others