Director of Food & Beverage at Hyatt

About The Role


The Director of Food & Beverage is responsible for overseeing all F ood and B everage operations within the hotel, ensuring exceptional guest experiences, operational efficiency, and profitability. This role provides strategic leadership across restaurants, bars, banquets, room service, and catering operations while maintaining brand standards and driving revenue growth.


Key Responsibilities
Operational Leadership


Direct and manage all F&B outlets, including restaurants, bars, banquets, and in-room dining.
Ensure service excellence aligned with brand standards.
Monitor daily operations to maintain high quality, hygiene, and guest satisfaction.


Financial Management


Develop and manage annual budgets, forecasts, and financial plans.
Analyze revenue, costs, and profitability; implement cost-control measures.
Drive revenue through innovative promotions, menu engineering, and upselling strategies.


Guest Experience


Ensure consistent delivery of exceptional guest service.
Handle VIP guests, complaints, and special requests professionally.
Monitor guest feedback and implement improvements.


Team Leadership & Development


Recruit, train, and develop F&B team members.
Conduct performance evaluations and coaching.
Foster a positive work environment aligned with company culture.


Menu & Concept Development


Collaborate with Executive Chef on menu planning and innovation.
Ensure menus meet market trends, quality standards, and profitability targets.


Compliance & Safety


Ensure adherence to health, safety, and hygiene regulations.
Maintain compliance with local laws and company policies.


Sales & Marketing Collaboration


Work with Sales & Marketing to drive F&B promotions, events, and banquets.
Develop strategies to increase market share and brand visibility.


Qualifications
Qualifications & Requirements


Bachelor's degree in hospitality management, Business Administration, or related field.
Minimum of 8 - 10 years' experience in Food & Beverage operations, with at least 3 - 5 years in a leadership role.
Strong financial acumen and operational expertise.
Excellent leadership, communication, and interpersonal skills.
Proven ability to drive revenue and manage large teams.
Candidates must have international experience in Europe or the Middle East