Director of Organisational Effectiveness and Performance at Inkomoko

The role combines high-level coordination, strong communication, and hands-on execution to keep priorities moving, unblock teams, and ensure the COO's strategy translates into measurable results across operations, risk, and scale-up initiatives.

Key Responsibilities:

Process Excellence & Continuous Improvement (20%)


Lead end-to-end process reviews across key workflows (e.g., client journey, loan processing, staff journey, procurement)
Identify inefficiencies and implement simplified, scalable processes
Drive a culture of continuous improvement and operational excellence
Support teams to adopt and sustain improved ways of working
Lead and support priority projects under the COO, including scale-up initiatives and new country readiness
Conduct rapid process reviews across operations (e.g., client journey, procurement, approvals) and recommend improvements
Coordinate and manage consultants supporting operational transformation initiatives
Track delivery against key operational KPIs and escalate risks or delays


Enterprise level Operations, Risk, Systems & Performance Tracking (20 %)


Support the COO in strengthening enterprise risk management, including risk tracking and mitigation follow-up
Coordinate initiatives related to security, safeguarding, legal/contracting, and operational standards
Support digital transformation efforts by improving visibility, dashboards, and reporting systems
Ensure operational policies and standards are documented, communicated, and implemented consistently
Support COO in corporate performance tracking


Communications & Alignment (25%)


Draft and refine high-quality internal and external communications (presentations, updates, reports)
Translate strategy into clear, actionable messaging for teams across countries
Drive alignment across departments by ensuring consistent messaging and priorities
Facilitate workshops, leadership meetings, and cross-functional planning sessions


Executive Coordination (10%)


Organize Office of COO Leaders meetings, as well as other key meetings/forums
Prepare briefing notes, talking points, and decision memos for internal and external engagements
Coordinate Office of COO board reports
Track action items from leadership meetings and ensure timely follow-through
Represent the COO in meetings where appropriate and ensure clear communication back to teams
Coordinate Board and executive-level materials in collaboration with leadership


Requirements

WHO WE ARE LOOKING FOR


Inkomoko has found that our happiest and most effective colleagues are proactive, resourceful, self-motivated, trustworthy, and accountable. They are go-getters with a can-do attitude, who support their teammates with sincerity. No task is too small and above all, they are humble and willing to give and receive feedback.
This role requires someone who is highly organized, detail-oriented, and execution-focused, while able to operate at a strategic level when needed.


Core Capabilities:


Strong system, process experience
Strong facilitation skills both in person and use of virtual facilitation tools
Exceptional report writing experience
Exceptional communicator: Clear, concise writer and confident facilitator across all levels
Execution-focused: Strong ability to track details, manage follow-through, and deliver results
Highly organized: Able to manage multiple priorities with precision and discipline
Problem solver: Quickly identifies issues and drives practical solutions
Trusted partner: Exercises sound judgment, discretion, and integrity
Adaptable and resilient: Thrives in a fast-paced, high-growth environment


Experience & Qualifications:


8+ years of experience in operations, consulting, program management, or executive support roles
Organisational effectiveness
Prior experience supporting a senior executive (COO, CEO, or similar) strongly preferred
Experience in high-growth, mission-driven or startup environments is an advantage
Strong proficiency in productivity tools, data systems, and presentation platforms
Bachelor's degree required; Master's degree is an advantage.


Key competencies:

We are looking for someone who;


Thinks and Plans Strategically - Identifies opportunities using future-focused thinking (5+ years ahead); creates a strategic path to operationalize work plans
Coaches - Facilitates skill development by asking the right questions and providing motivational feedback; enables others and builds their confidence and self-esteem to solve problems independently.
Manages Complexity - Making sense of information to effectively solve problems
Leadership - Operates with commitment to values and culture, while supporting the growth and development of others.


WHAT YOU'LL GET

This role is inside a high-growth, mission-driven social enterprise. By joining, you'll access:


Competitive salary, and potential Performance-based bonus
Incredible company culture, with opportunities for learning and growth
Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
Ability to make a significant social impact to your community
Health insurance for self and family
Staff savings and provident fund, negotiated bank rates for long-term employees
Generous annual leave, parental leave, and sabbatical options.