Disaster Response Senior Coordinator at Airbnb

The Difference You Will Make


As a Global Crisis Management Disaster Response Coordinator, you will be part of a dynamic team that keeps Airbnb's global community informed and aware of unplanned scenarios that could impact them, from natural disasters to political unrest to natural disasters.


A Typical Day
Global Incident Response


Review incoming event notifications and complete proactive research to monitor incidents and events globally
Determine which events warrant a response, and what that response should be
Use internal tools to promptly inform both our internal and external communities as needed
Draft and coordinate the delivery of preparedness and response messaging for both external and internal audiences
Manage the team execution of high priority, complex, sensitive, and/or urgent crises that might pose a significant risk to our brand or community
Recognize the need to make critical business decisions that consider the tradeoffs and benefits of potential options, and know when to seek approval vs. take action independently.


Individual and Team Development


Research upcoming global events and potential threats proactively in anticipation of their impact to Airbnb
Proactively seek and participate in internal and external learning opportunities to keep up with industry standards and improve relevant skills
Monitor trends in team work quality, identify trends and areas for opportunity, and provide coaching


Cross-functional Collaboration and Partnership


Effectively organize and lead the coordination of large-scale and high priority disaster responses with cross-functional teams
Serve as Point of Contact for high priority, complex, sensitive, and/or urgent events
Provide high level critical updates to senior stakeholders


Operational Execution


Lead the team towards the execution of the company and strategic goals following the guidance of and in collaboration with the Global Operations Manager
Actively participate in product and process improvement efforts and collaborate with the OM to develop recommendations for improvements
Other duties as requested or assigned


Key Attributes


Communication and Presentation: Exchange complex information and ideas effectively, adapting to a range of audiences. Pay careful attention to detail in written and spoken communications. Build credibility, trust and connection through communication.
Strategic Mindset: Develop processes improvements and best practices considering long term needs and solutions.
Problem Solving and Managing Complexity: Consider all of the factors at play, including financial, brand, and customer satisfaction risks when deciding how we should respond to an incident. Implement a clear strategy for tackling complex problems. When needed, develop new and creative ways of working that address stakeholder needs and existing gaps.
Functional Knowledge: Evaluate incidents with a clear understanding of the different needs of all of our internal and external communities, anticipating unintended consequences and effectively calculating tradeoffs. Possess a strong level of understanding about the policies our team works with, and be able to communicate rationale for decisions made and actions taken.
Business Expertise: Understand the global business, different job functions, priorities and structure.


Your Expertise


2+ years of experience in large-scale crisis, security, or risk response
Strong foundation in global intelligence analysis
Strong enterprise business acumen, with the ability to balance regional, functional, and company-wide priorities when assessing risk and recommending action
Proven experience working cross-functionally with senior stakeholders
Excellent written and verbal communication skills, with the ability to translate complex or ambiguous intelligence into clear, concise summaries that highlight key risks, implications, and recommended actions
Familiarity with internal tools, policies, and decision frameworks, and the judgment to apply them flexibly in dynamic situations
Ability to operate effectively during high-pressure, fast-moving events, including nights, weekends, and unexpected hours as required
Ability to work weekends
Occasional travel required