Dispatch & Delivery Coordinator at FMR AGENCY

Job Summary


We are seeking a highly organized and proactive Dispatch & Delivery Coordinator to oversee the end-to-end coordination of concrete deliveries for our client, Cemmax.
The successful candidate will be responsible for managing daily dispatch operations; coordinating with Sales, Production, Quality Control, and Transport teams; ensuring timely deliveries; maintaining accurate documentation; and serving as the primary point of contact for clients throughout the delivery process.


Key Responsibilities


Receive and coordinate confirmed customer orders from the sales team.
Develop and manage the daily delivery schedule based on production capacity and fleet availability.
Update delivery schedules in response to order changes, delays, or cancellations.
Confirm mix design readiness with the Quality Control team before dispatch.
Coordinate truck loading and dispatch activities to ensure timely deliveries.
Brief drivers on delivery schedules, customer locations, safety requirements, and special instructions.
Monitor truck movements, delivery progress, and turnaround times.
Coordinate replacement loads where quality or operational issues arise.
Communicate with customers to confirm delivery schedules and site readiness.
Monitor deliveries from dispatch through pour completion.
Resolve delivery-related issues and provide timely updates to clients.
Escalate critical delivery, quality, or operational concerns to management.
Serve as the primary contact for delivery-related enquiries.
Maintain strong relationships with clients through proactive communication.
Capture customer feedback and communicate improvement opportunities to the Sales and Operations teams.


Qualifications & Experience


National Diploma (ND), Higher National Diploma (HND), or Bachelor's degree in logistics, supply chain management, business administration, civil engineering, or a related field.
Minimum of 3 years' experience in dispatch coordination, logistics, fleet operations, or delivery management.
Experience in the ready-mix concrete, construction, manufacturing, or logistics industry is highly desirable.


Skills & Competencies:


Strong knowledge of dispatch, logistics, and delivery operations.
Excellent planning, scheduling, and coordination skills.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication and customer relationship management skills.
Strong problem-solving and decision-making abilities.
Proficiency in Microsoft Office applications, particularly Excel.
Ability to work effectively with cross-functional teams and under pressure.