Main Function
The Dispatch Rider is responsible for the safe and timely delivery of food orders, packages, and official items to customers and designated locations.
The role ensures that deliveries are handled professionally while maintaining good customer service and proper handling of items.
The ideal candidate should be reliable, familiar with local routes, and able to deliver items promptly while maintaining safety and professionalism.
Responsibilities
Delivery Operations:
Pick up and deliver food orders, parcels, or documents to designated locations.
Ensure deliveries are made within the required time frame.
Verify delivery details before leaving the outlet.
Customer Service:
Maintain a professional and respectful attitude when interacting with customers.
Confirm receipt of items upon delivery.
Address basic customer concerns and report issues when necessary.
Vehicle Management:
Ensure the assigned motorcycle is properly maintained.
Conduct basic checks such as fuel level, brakes, and tire condition.
Report any mechanical issues immediately.
Safety & Compliance:
Follow all road safety rules and traffic regulations.
Ensure safe handling and transportation of items.
Maintain proper documentation required for dispatch operations.
Record Keeping:
Keep accurate records of deliveries made.
Submit delivery logs or reports when required.
Experience / Qualifications
Minimum of SSCE or equivalent qualification.
1 - 2 years of experience as a dispatch rider or delivery personnel.
Must possess a valid rider's license.
Competencies / Skills:
Good knowledge of local routes and road networks.
Ability to navigate efficiently within the city.
Good time management and reliability.
Basic customer service skills.
Behavioural Qualities / Other Competences:
Responsible and trustworthy.
Punctual and dependable.
Professional and respectful in customer interactions.
Physically fit and able to work outdoors.