The Dispatcher serves as the primary point of contact at each Classic Cream E-Bakery hub, ensuring smooth daily operations, efficient customer service, accurate inventory handling, and timely dispatch of high-quality baked products. They embody the brand's values and are accountable for maintaining service excellence, operational efficiency, and product integrity at the last-mile level.
Key Responsibilities
Inspect all bread received from the bakery for quality and freshness.
Process orders, handle customer complaints professionally, and escalate issues where necessary.
Receive, verify, and prepare daily orders for dispatch.
Tag and record orders accurately to prevent mix-ups or delays.
Monitor and maintain accurate stock levels of bread.
Perform daily opening and closing stock counts.
Assign orders to dispatch riders efficiently.
Track deliveries and ensure timely dispatch to customers.
Verify returns, undelivered items, and follow up on delivery issues.
Ensure that damaged or substandard items are not dispatched to customers.
Maintain hygiene and proper storage standards at the hub.
Keep daily activity logs including sales, inventory, customer feedback, and rider reports.
Submit daily reports to the Operations Manager using the prescribed formats.
Ensure the hub is always clean and organized.
Report maintenance issues promptly for resolution.
Distribute flyers, coordinate sampling efforts, and build customer relationships
Required Skills & Competencies
Strong interpersonal and customer service skills.
Excellent organizational and time management abilities.
Basic proficiency in Microsoft Office or Google Workspace (Sheets, Docs).
Knowledge of logistics and delivery operations is an advantage.
Attention to detail and commitment to quality.
Reliable, accountable, and trustworthy.
Educational & Professional Requirements
HND/BSc or minimum of ND/NCE in Business Administration, Logistics and Supply Chain, or related fields.
Minimum of 1 - 2 years' experience in retail, logistics, or customer service roles.
Previous experience in food distribution or FMCG is an added advantage.