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Divisional Head, Retail Banking at Rose Avenue Group
Rose Avenue Group
September 10, 2026
Full-time
On-site
Job Responsibilities
Strategic Planning and Direction
Formulate and review strategies for Retail Banking Business for the short, medium and long term in line with the Bank's group plan.
Determine, establish and agree the targets for Retail Banking bank-wide by products, regions and branches.
Formulation and implementation of Retail Banking division's strategy.
Marketing, Sales and Product Development
Definition of marketing and sales strategies of Retail Banking.
Development of Retail Banking Products and Services.
Customer Relationship Management
Management and maintenance of existing customer relationships and development of new customer relationships in conjunction with Commercial Banking and Institutional Banking Division.
Develop a customer management framework including customer insight-driven marketing.
Business Planning and Team Oversight
Determine, establish, approve and supervise the business plans, scope and activity size (including locations) of Product Heads and their teams to ensure that appropriate strategies are undertaken to achieve targets set for the Division.
Cross-Divisional Coordination
Coordinate the group's activities for efficient and effective collaboration and smooth workflow with other Divisions, Commercial Banking and Institutional Banking.
Performance Monitoring and Reporting
Monitor and report on bank-wide performance of all Retail product offerings.
Other Duties
Perform other duties as may be assigned by the Executive Director
Other Requirements
Academic Qualifications and Certifications
A good first degree in any discipline from a recognized institution.
A relevant Master's degree is an advantage.
A recognized professional certification will be an added advantage.
Experience Requirements
Minimum of 14 years' experience in a bank.
At least 3 years in a management role in Retail Banking.
Required Knowledge, Skills & Abilities
Excellent customer relationship development / management
Strong strategic orientation
Advanced selling skills
Knowledge and understanding of the Kenyan Retail market
Basic Banking Operations (Domestic & International Operations)
Product knowledge
Environmental / industry analysis
Documentation
Supervisory Skills
Leadership / influencing
Team building / conflict management
Organization & coordination
General managerial / administration
Generic Skills
Interpersonal skills
Computer appreciation / data entry (word-processing / spreadsheet / graphics)
TQM (Total Quality Management)
Strategic Planning and Direction
Formulate and review strategies for Retail Banking Business for the short, medium and long term in line with the Bank's group plan.
Determine, establish and agree the targets for Retail Banking bank-wide by products, regions and branches.
Formulation and implementation of Retail Banking division's strategy.
Marketing, Sales and Product Development
Definition of marketing and sales strategies of Retail Banking.
Development of Retail Banking Products and Services.
Customer Relationship Management
Management and maintenance of existing customer relationships and development of new customer relationships in conjunction with Commercial Banking and Institutional Banking Division.
Develop a customer management framework including customer insight-driven marketing.
Business Planning and Team Oversight
Determine, establish, approve and supervise the business plans, scope and activity size (including locations) of Product Heads and their teams to ensure that appropriate strategies are undertaken to achieve targets set for the Division.
Cross-Divisional Coordination
Coordinate the group's activities for efficient and effective collaboration and smooth workflow with other Divisions, Commercial Banking and Institutional Banking.
Performance Monitoring and Reporting
Monitor and report on bank-wide performance of all Retail product offerings.
Other Duties
Perform other duties as may be assigned by the Executive Director
Other Requirements
Academic Qualifications and Certifications
A good first degree in any discipline from a recognized institution.
A relevant Master's degree is an advantage.
A recognized professional certification will be an added advantage.
Experience Requirements
Minimum of 14 years' experience in a bank.
At least 3 years in a management role in Retail Banking.
Required Knowledge, Skills & Abilities
Excellent customer relationship development / management
Strong strategic orientation
Advanced selling skills
Knowledge and understanding of the Kenyan Retail market
Basic Banking Operations (Domestic & International Operations)
Product knowledge
Environmental / industry analysis
Documentation
Supervisory Skills
Leadership / influencing
Team building / conflict management
Organization & coordination
General managerial / administration
Generic Skills
Interpersonal skills
Computer appreciation / data entry (word-processing / spreadsheet / graphics)
TQM (Total Quality Management)