Responsibilities
Data Recording & Job Management:
Record all incoming requests, job updates, fault logs, and closures in the job tracking system accurately and in real time.
Maintain a complete log of all jobs — open, in-progress, completed, and cancelled — with correct dates, engineer assignments, and status.
Capture materials used per job and update inventory records accordingly.
Filing & Archiving:
Archive all job cards, completion forms, fault reports, and project documents within 24 hours of job closure.
Maintain an organized physical and digital filing system using consistent naming and categorization.
Conduct a monthly filing check to identify and correct any gaps or missing records.
Reporting:
Compile the weekly department activity report for review by the Fiber Backoffice Team Lead before submission.
Prepare the monthly performance dashboard covering KPIs, job volumes, SLA performance, and materials consumption.
Generate ad hoc reports when requested by the Team Lead or HOD.
Coordinator Backup:
Cover all coordinator duties during absence — request intake, work order drafting, client appointment confirmation, and inter-departmental communication.
Maintain sufficient familiarity with coordinator tools and contacts to step in without operational disruption.
Requirement
Minimum OND / HND in Business Administration, Information Management, or related field.
1 - 2 years in an administrative, data entry, or records management role. Telecoms experience is an advantage.
Proficient in Microsoft Excel and Word. Experience with job tracking or CRM tools is an advantage.
High attention to detail, organized, reliable, able to handle confidential data with discretion.