Role Outline
To plan, manage and coordinate all HGV drivers' activity in the country in order to ensure cost effective and quality service is rendered to the client (internal & external) in line with DHL Supply chain strategy.
Key Responsibilities
Operational Management
To ensure both internal and external customers are treated with respect by drivers and always receive the highest possible level of service.
Ensure availability of competent drivers to always meet customer requirements.
Lead and manage a team of drivers.
Appropriately handle customer grievances or queries related to HGV drivers.
To act as the principal operational liaison between DHL supply chain management and the team.
Build trusted relationship with control tower, workshop and operation colleagues to ensure to ensure efficient driver duties execution.
Appraise management on general driver activities, challenges and outcomes on a day-to-day basis
Work closely with driver trainer.
Observe and enforce all DHL supply chain statutory and industry best practices obligations tied to driver management.
Ensure all delivery paperwork, briefing/debriefing reports, preposition check list, weekly time sheets, and any other required paper is checked, appropriately field or forwarded to relevant personnel in a timely and organized manner.
Evaluate driver violation report and take appropriate measures
Ensure driver management department complies with company and local statutory obligations & legislations, health and safety, quality & BCM. Exceptions right and night parking fees report.
Responsibility of driver duty roster design to maximize on driver availability to effectively serve the customer while appropriate rest periods (offs, leave, sick offs etc.) observed & cost controls in place (6th & 7th) day costs, allowances etc.
Develop a culture of respect and high performance within your team closely follow the EOS ensuring action plans are well formulated follows & updated on MATT
To administer and report performance measurement of drivers, this includes provision of data used run the driver incentive scheme & the support of the same.
To monitor, report and propose corrective /preventive measures against any event or action that poses an operation or financial risk to DHL supply chain vehicular assets, consignments and fuel.
Management of the 6th & 7 the day
Drive KPIs to ensure contract fulfillment and meet DHL's operational expectations.
Maintain strong customer relationships.
Leadership & Stakeholder Collaboration
Identify, develop, and empower team members to perform at their best.
Foster an inclusive, collaborative, and high-performing workplace culture.
Qualifications & Experience
Bachelor's degree in Logistics, Supply Chain Management.
Minimum of 5 years of experience in logistics.
Fuel tracking.
Manage and plan biweekly driver toolbox meeting.
Proven experience in driver leadership.
Experience in project management, people management.
Strong analytical and problem-solving skills, with the ability to drive continuous improvement.
Proficiency in MS Office and other relevant logistics management tools.
A deep understanding of supply chain needs, particularly within Logistics environment.
DPDHL Core Competencies & Skills
Maintains effective relationships with customers.
Develops and delivers high quality / innovative products, services or solutions.
Focuses on customer needs and gains their commitment.
Gains management / colleague support to meet customer needs.
Ensures strategies / plans are aligned and reflect others' views.
Develops strategies / plans aligned to broader organizational strategy.
Communicates strategy.
Establishes clear, challenging and achievable objectives.
Aligns resources and the organization within own area of responsibility to achieve objectives.
Regularly reviews and communicates progress against objectives and adjusts as needed.
Champions continuous improvement and innovation.
Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
Provides employees, colleagues and business partners with candid and regular feedback.
Provides employees with development opportunities.
Languages
English - verbal and written.