Driver Programmes Administrator Internship at takealot.com

Requirements:

Qualifications & Experience:

Matric/Grade 12 certificateCompleted N6 in Business Administration, Project Management

Key Responsibilities:

General Administration:


Process invoices and ensure precise maintenance of financial records
Draft basic legal documents, including Non-Disclosure Agreements (NDAs)
Establish and maintain comprehensive, organised filing and documentation systems
Manage and facilitate email correspondence between both internal and external stakeholders
Deliver general administrative support to the public policy team


Driver Lifecycle Management :


Manage and track drivers across the entirety of the programme lifecycle
Coordinate with drivers and service providers during the vetting process
Maintain consistent communication with drivers to facilitate smooth progress


Training & Licensing Coordination:


Provide logistical support and assistance to learners for training enrollment
Monitor learner progress and completion rates by liaising directly with driving schools
Identify and track training milestones, proactively addressing potential delays or issues
Coordinate the scheduling of training sessions across various Takealot hubs


Stakeholder Collaboration:


Work closely with recruitment and onboarding teams to coordinate onboarding for drivers
Facilitate agreements with bike suppliers and drivers
Facilitate communication between learners and internal teams
Provide regular updates on driver progression to relevant stakeholders


Operational Support:


Assist drivers with bike acquisition processes and requirements
Support drivers through final onboarding steps until they become active on the platform
Maintain accurate records of driver progression and status updates


Process Improvement:


Monitor the training model timeline and identify opportunities for optimisation
Track and report on KPIs related to driver conversion rates per area
Provide insights and recommendations to improve the overall driver journey


Reporting Structure


Direct Report To: Driver Programmes Coordinator


Key Performance Indicators (KPIs)


Recruitment: The number of candidates contacted to fill open positions within the program
Conversion: Program completion and Takealot onboarding conversion rates (with area-specific targets)
Process Optimisation: Identify challenges and bottlenecks to create processes or solutions for overcoming them
Administration: Accurate and timely task completion, data collection, and reporting