Job Description
We are seeking a highly motivated and experienced Duty Manager to join our team. In this role you will oversee daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest standards of quality and efficiency.
Manage and supervise staff during assigned shifts, providing guidance, support, and motivation
Supervise and support the Front Office team, ensuring efficient check-in/check-out, guest satisfaction, and adherence to brand standards
Liaise with other departments to ensure smooth operations and timely service delivery
Perform daily hotel rounds and inspections to monitor cleanliness, maintenance, and service standards
Handle customer inquiries, complaints, and special requests promptly and professionally
Monitor and maintain health and safety standards, ensuring compliance with local regulations
Respond to and resolve emergency situations as they arise
Support training, coaching, and mentoring of junior staff members
Prepare and submit reports on daily operations, incidents, and staff performance
Qualifications
Proven experience in a similar role, preferably within the hotel industry
Strong leadership skills with the ability to motivate and guide a diverse team
Excellent customer service skills and a passion for delivering exceptional guest experiences
Proficient in problem-solving and conflict resolution
Strong organisational and time management skills
Ability to work under pressure and make decisive decisions in fast-paced environments
Good understanding of budgeting and financial management principles
Thorough knowledge of health and safety regulations and operational procedures
Proficiency in relevant computer systems and software; experience with Opera or Opera Cloud is an advantage
Fluency in English
Flexibility to work varying shifts, including evenings (occasionally nights), weekends, and holidays