The Main Purpose of the job
The successful applicant will be responsible for managing all subordinate staff in integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include managing operational costs, providing operational support, oversee client services, training, audits, and industrial relations related issues in the designated areas.
Education and Experience
Minimum 3 years' cleaning experience in the hospitality sector
People management experience
Computer literate
Valid driver's license with own vehicle
Knowledge, Skills and Competencies
Knowledge of the Hospitality cleaning sector
Knowledge of South African and industry-specific laws
Knowledge of MS Office; specifically Excel and Word
Knowledge of HSE
Proactive approach and attention to detail
Professional
Very good customer service skills
Very good management skills
Excellent communication skills
Ability to manage and ensure cost remain within the budget and promote costs saving where achievable
Ability to draft, extract and analyse reports
Excellent interpersonal and leadership skills
Sound administration skills
Ability to adapt to a changing environment and prioritise effectively
Ability to work flexible hours when required
Key areas of responsibility
Operational coordination of Soft Services; ensuring that the standard of service received from external contractors is aligned with Client's and business' requirements
Efficient SLA management and proactively engage with clients to build long-term, profitable relationships
Effective and efficient people management ensuring a high performing team
Manage environmental safety in line with the client and business strategy