Edtech Product Support Associate
iHUB
Contract
On-site
Nairobi Nairobi County Kenya
Company Description
iHUB is a globally recognized innovation center that’s part of the Co-Creation Hub, dedicated to accelerating the application of social capital and technology to enhance economic prosperity in Kenya and across the continent. We are committed to leapfrogging the African tech & entrepreneurship scene by creating an environment of experimentation, helping innovators build market-relevant solutions and connecting organizations and people
At iHUB, we are committed to playing a critical role in fast-tracking the African technology entrepreneurship scene by creating an environment of trust and experimentation that facilitates the growth of entrepreneurs and their companies.
We have been at the forefront of innovation, being the main catalyst for regional technology acceleration and a role model for tech hubs in emerging markets since 2010. In 2019 iHUB became part of a wider collective of Co-Creation Hub Africa (CcHUB), which includes Design Lab in Rwanda, & CcHUB Namibia, Elimu, Syndicate & Growth Capital; all these companies collectively contribute to stimulating innovation and the application of technology across Africa for social impact across diverse sectors. Together as CcHUB, we are Innovating for African Economic prosperity.
Job Description
The Edtech Product Support Associate plays an integral role in strengthening the Edtech Ecosystem by supporting the effective adoption of edtech solutions. This individual will work with the education team to implement large-scale onboarding initiatives, ensure quality assurance of products, and curate enablers that drive product adoption.
The Edtech Product Support Associate is a self-starter, passionate about improving global access to education, and committed to understanding systems that enhance the adoption of edtech solutions.
Key Responsibilities
Edtech Product Adoption Support
Develop and document various use cases for edtech solutions, aligning with the needs of target user groups (students, teachers, parents, administrators).
Support edtech companies in refining their value proposition based on user engageme and adoption data.
Collaborate with the education team to develop adoption strategies tailored to differe school systems.
Quality Assurance and Testing
Conduct micro-testing exercises to assess product usability, accessibility, and effectivene in real educational settings.
Organize and execute product demos and showcases for educators and other stakeholders.
Gather user feedback and relay actionable insights to edtech providers for continuous product improvement.
Edtech Ecosystem Adoption Enablers Curation and Management
Identify and engage key stakeholders (School Groups, NGOs, governments, entrepreneurs, OEMs, Telcos) to drive product adoption.
Design and execute training programs to equip educators with the knowledge and skills to integrate edtech into teaching and learning.
Reporting and Insights Generation
Develop periodic reports with data-driven insights on edtech solution adoption and effectivenes
Track and analyse key adoption metrics to refine engagement and onboarding strategie
Maintain accurate documentation of testing outcomes, stakeholder feedback, and user engagement insights.
Qualifications
The successful candidate will have the following experience/skills:
Bachelor’s degree in Education, Educational Technology, or Marketing
Experience working in education, Edtech, Product management or Growth and Partnership Management.
Strong understanding of technology adoption frameworks.
Excellent communication and stakeholder management skills.
Analytical mindset with the ability to translate feedback into actionable recommendations.
Self-motivated, detail-oriented, and able to work in a fast-paced environment.
Ability to manage resources, timelines, and deliverables in a structured and effecti manner.
Additional Information
This position is an exciting opportunity for an individual looking to make a tangible impact in edtech adoption, ensuring that technology enhances learning outcomes and reaches the communities that need it most.
iHUB is a globally recognized innovation center that’s part of the Co-Creation Hub, dedicated to accelerating the application of social capital and technology to enhance economic prosperity in Kenya and across the continent. We are committed to leapfrogging the African tech & entrepreneurship scene by creating an environment of experimentation, helping innovators build market-relevant solutions and connecting organizations and people
At iHUB, we are committed to playing a critical role in fast-tracking the African technology entrepreneurship scene by creating an environment of trust and experimentation that facilitates the growth of entrepreneurs and their companies.
We have been at the forefront of innovation, being the main catalyst for regional technology acceleration and a role model for tech hubs in emerging markets since 2010. In 2019 iHUB became part of a wider collective of Co-Creation Hub Africa (CcHUB), which includes Design Lab in Rwanda, & CcHUB Namibia, Elimu, Syndicate & Growth Capital; all these companies collectively contribute to stimulating innovation and the application of technology across Africa for social impact across diverse sectors. Together as CcHUB, we are Innovating for African Economic prosperity.
Job Description
The Edtech Product Support Associate plays an integral role in strengthening the Edtech Ecosystem by supporting the effective adoption of edtech solutions. This individual will work with the education team to implement large-scale onboarding initiatives, ensure quality assurance of products, and curate enablers that drive product adoption.
The Edtech Product Support Associate is a self-starter, passionate about improving global access to education, and committed to understanding systems that enhance the adoption of edtech solutions.
Key Responsibilities
Edtech Product Adoption Support
Develop and document various use cases for edtech solutions, aligning with the needs of target user groups (students, teachers, parents, administrators).
Support edtech companies in refining their value proposition based on user engageme and adoption data.
Collaborate with the education team to develop adoption strategies tailored to differe school systems.
Quality Assurance and Testing
Conduct micro-testing exercises to assess product usability, accessibility, and effectivene in real educational settings.
Organize and execute product demos and showcases for educators and other stakeholders.
Gather user feedback and relay actionable insights to edtech providers for continuous product improvement.
Edtech Ecosystem Adoption Enablers Curation and Management
Identify and engage key stakeholders (School Groups, NGOs, governments, entrepreneurs, OEMs, Telcos) to drive product adoption.
Design and execute training programs to equip educators with the knowledge and skills to integrate edtech into teaching and learning.
Reporting and Insights Generation
Develop periodic reports with data-driven insights on edtech solution adoption and effectivenes
Track and analyse key adoption metrics to refine engagement and onboarding strategie
Maintain accurate documentation of testing outcomes, stakeholder feedback, and user engagement insights.
Qualifications
The successful candidate will have the following experience/skills:
Bachelor’s degree in Education, Educational Technology, or Marketing
Experience working in education, Edtech, Product management or Growth and Partnership Management.
Strong understanding of technology adoption frameworks.
Excellent communication and stakeholder management skills.
Analytical mindset with the ability to translate feedback into actionable recommendations.
Self-motivated, detail-oriented, and able to work in a fast-paced environment.
Ability to manage resources, timelines, and deliverables in a structured and effecti manner.
Additional Information
This position is an exciting opportunity for an individual looking to make a tangible impact in edtech adoption, ensuring that technology enhances learning outcomes and reaches the communities that need it most.