EL Customer Operations Manager at ABB

Your role and responsibilities


In this role, you will have the opportunity to developing and deploying global customer operations strategy and processes. Each day, you will implement global processes, best practices, and solutions within a global/regional/local Sales unit to meet and exceed customers' expectations. You will also showcase your expertise by being accountable for end of line metrics and proactively leading, developing, and coaching the Customer Operations team.
The work model for the role is: Onsite
This role is contributing to the Electrification Smart Power & Smart Buildings business area in South Africa / South Africa OC Countries.


You will be mainly accountable for:


Focusing on the delivery performance, time to book lead time, customer cases closing lead time, percentage of digital vs. manual orders, one order-one delivery, percentage of clean orders, and Net Promoter Score.
Ensuring the deployment of order entry and management processes: customers master data and pricing management, orders acknowledgment, orders changes, delivery notes generation, credit limit administration, and implementation of best practices.
Implementing pre-order booking routine control checks, identifies and classifying the root causes for pre-order bookings, and taking preventive actions.
Leading the local implementation of the customer's cases management program.


Qualifications for the role


You are immersed in working with Customers, Factories and latest tools and systems such SAP, Power Bi, AI etc and the Similar Industry in South African Sub Sahara market
You have 8 years of experience in relevant field of customer operations/logistics
Highly adept in SAP, Excel, Power BI, AI tools
You are passionate about around team management, customer relations, meeting deadline and innovating solutions
Degree in Business , Logistics, Supply Chain
You are at ease communicating to internal and external stakeholders covering sales, marketing, factories , peers, customers