Job Description
Drive income growth by developing a deep understanding of clients' working capital cycles, including seasonal and production-linked cycles typical in the agriculture sector, and broader business needs.
Achieve and exceed performance targets in line with individual scorecards.
Proactively drive client acquisition, retention, and cross-sell initiatives across enterprise clients, including agri clients, value chain participants, and related industries.
Provide needs-based, value-adding solutions that enhance client outcomes (not product pushing), including solutions aligned to asset-based lending, crop cycles, and input financing where relevant.
Deliver a consistently high-quality client experience, ensuring service requests and complaints are resolved within agreed service level agreements.
Execute all activities in line with regulatory, compliance, and risk management requirements (including FAIS).
Utilise digital tools, systems, and technology to enhance service delivery and operational efficiency.
Collaborate with internal stakeholders (e.g., Credit, Risk, Product, Agri specialists where applicable) to structure appropriate solutions for clients.
Continuously improve ways of working by challenging the status quo and sharing best practices.
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)