Enterprise Resources Planning (ERP) Implementation Specialist

Description

• We are looking for an experienced ERP Implementation Specialist to help us develop our ERP offering, implement systems for clients and train their teams.
• You must be based in Lagos and available to visit clients' offices within Lagos and travel outside Lagos when required.

What you'll do

• Meet with clients to understand their operations and translate their requirements into ERP workflows.
• Lead implementation, including system configuration, data migration, testing, launch and user onboarding.
• Configure and train users across relevant modules, including POS, inventory, purchasing, sales, CRM, HRM, accounting and reporting.
• Help retail businesses improve stock control, replenishment, returns, reconciliation and multi-branch operations.
• Set up user roles, permissions, approval processes and reports.
• Deliver remote and on-site training for client teams and provide support after implementation.
• Create user guides, training videos and implementation documentation.
• Work with our developers to identify gaps, define improvements and test new features as our platform grows.
• Coordinate with clients' finance teams on tax settings, VAT calculations, invoicing and reporting requirements.

What we're looking for

• Hands-on experience implementing ERP systems for businesses, including retail businesses.
• Experience delivering an implementation from requirements gathering through launch and training.
• Strong understanding of retail operations and how ERP modules work together.
• Ability to train both technical and non-technical users clearly and patiently.
• Experience with data migration, system configuration, permissions and troubleshooting.
• Ability to document requirements and collaborate effectively with developers.
• Good organisation, communication and client management skills.
• Ability to work independently in a remote team.
• Residence in Lagos and availability for client-site visits and occasional travel.
• Experience with ERPNext, Odoo, Microsoft Dynamics, SAP Business One or comparable platforms is welcome. Experience is not limited to one ERP product.
• Knowledge of Nigerian tax and VAT workflows, e-commerce integrations and SaaS platforms will be an advantage.