Responsibilties
Attend to residents' complaints, requests, and inquiries promptly and professionally
Serve as the first point of contact for all estate communication
Track and follow up on complaints until resolution
Ensure proper documentation of all issues, resolutions, and updates
Communicate estate updates, and directives to residents
Monitor general cleanliness, service quality, and basic estate standards
Escalate unresolved issues to management when necessary
Support administrative duties related to estate operations
Maintain strong customer satisfaction and professional relationship with residents
Requirements
Interested candidates should possess an HND qualification
7 - 8 years experience in Customer Service (estate/facility experience is an advantage)
Strong communication and interpersonal skills
Must be mature, professional, and well-organized
Good problem-solving and conflict resolution skills
Computer literate (MS Office, email communication)
Ability to multitask and work under pressure
Attention to detail and good record-keeping skills
Added advantage: Must be able to drive with a valid driver's license.