Job Description
Responsibilities
Proper evaluation of returned products (condition, completeness etc)
Assessing and categorising the product for a decision, sellable, repairable, RTV or disposal against company standard.
Verification of the return's documentation.
Capture and maintain accurate records of all queries.
Follow up on outstanding cases and provide regular feedback.
Escalate unresolved issues where necessary.
Prepare reports on returns trends and resolutions.
Ensure compliance with company policies and procedures.
Deliver excellent customer service at all times.
Qualifications
Grade 12 (Matric).
1 - 2 years' customer service, administration, or call centre experience.
Experience within a Distribution Centre, logistics, or retail environment will be advantageous.
Skills
Computer literacy (Microsoft Office).
Excellent verbal and written communication skills.
Strong problem-solving and customer service skills.
Good attention to detail and organisational skills.
Ability to work under pressure and manage multiple queries simultaneously.
Behaviours
Achieving Results - Is 'results' driven and achieves success by proactively tackling challenges
Adhering to Standards - Ensures quality and compliance in the delivery of their work
Continual Improvement - Actively seeks opportunities to continually improve processes
Meeting Customer Expectations - Consistently delivers exceptional customer service
Planning & Organising - Uses a structured approach to effectively manage tasks