Events, Conferencing & Guest Experience Manager (Joz_Events/Conf) at Dream Hotels & Resorts

Job Overview:


To lead and manage all conferencing, banqueting, weddings, and entertainment operations at Jozini Tiger Lodge, while acting as a key revenue and guest experience driver. The role is responsible for maximizing revenue through events and experiences, delivering exceptional guest satisfaction, and creating engaging entertainment programs for both adults and children, ensuring a memorable and differentiated lodge experience.


Key responsibilities:


Plan, coordinate, and execute all events (corporate, weddings, conferences, functions)
Liaise with clients to understand requirements, objectives, and budgets
Develop detailed event proposals, timelines, and run sheets
Oversee event setup, execution, and breakdown to ensure seamless delivery
Coordinate with internal departments (kitchen, housekeeping, maintenance, F&B)
Act as the main point of contact for all events and conferencing clients
Build and maintain strong client relationships to drive repeat business
Conduct site inspections and presentations for prospective clients
Handle client queries, feedback, and complaints professionally and promptly
Oversee daily operations of conference and event facilities
Ensure venues are set up according to specifications and brand standards
Work closely with the operations team to ensure smooth service flow
Matric Certificate
Hospitality or Events Management qualification (advantageous)
Ensure compliance with health, safety, and hygiene standards


Theoretical Knowledge & Experience:


Minimum 5 years' experience in hospitality with exposure to:
Conferencing and banqueting
Weddings and event coordination
Guest experience and/or front office operations
Proven track record in revenue generation and event sales