Main Purpose of the Job
To oversee the planning, coordination, and delivery of an extensive portfolio of complex entertainment and events, including Grand Arena performances, suppliers, artists, entertainers, and related activities.
The role is dedicated to delivering a world-class entertainment experience that enhances the brand's reputation, strengthens its public image, and positions GrandWest as the entertainment establishment of choice.
Duties and responsibilities include:
Events / Entertainment Planning
Have an up-to-date understanding of facilities and products available for events
Update the events calendar
Attend pre-event meetings and work with client to understand their event / entertainment requirements
Offer solutions inline with specifications and client requirements aligned to the technical rider and event plan
Use any opportunities to upsell on the event
Co-ordinate logistical arrangements as per itinerary i.e transport, accommodation, food & beverage, etc
Track client billing instructions against the deal sheet for each event
Compile event info sheets and distribute to relevant stakeholders and departments
Ensure all marketing elements are inline with the brand CI guidelines
Resolve any problems and queries in accordance with contract stipulations, and escalate when required
Allocate and distribute complimentary tickets as per the deal sheet, ensuring tickets are distributed to the relevant departments.
Events / Entertainment Delivery
Compile the running order schedule to accurately reflect client requirements
Ensure all event contract details are accurately captured and inputted onto the approved contract template in M-Files, maintaining compliance and consistency.
Check that the venue set up meets technical and client requirements
Co-ordinate backstage/venue/entertainer/crew deliverables as per production schedule
Perform regular venue checks and escalate faults to Maintenance or IT for prompt action
Communicate regularly with relevant stakeholders, inform client or relevant departments of potential problems, changes, and additions to technical resources
Conduct all entertainment checks at least one hour before event starting time
Escalate any issues / challenges being experienced
Update any final amendments to function sheets and ensure the distribution to all relevant stakeholders
Complete post event administration including event information documents, arena attendance figures and billing.
Store and secure operating and entertainment equipment in line with the standard operating procedure.
Stakeholder Engagement
Communicate with clients to understand their needs, event opportunities, as well as any challenges encountered during the planning and co-ordination of the event.
Collaborate with suppliers and contractors to secure event requirements, driving cost-effective solutions within the approved budget Liaise with suppliers in design and delivery of the entertainment / event requirements
Liaise with multiple departments in the co-ordination and execution of entertainment events including F&B, security, gaming, marketing,etc.
Liaise with marketing management to evaluate the post-mortem of the event.
Job Requirements
Minimum requirements (Qualifications & Experience)
Grade 12
Diploma in Marketing
3 - 5 years' experience in the entertainment industry
Exposure in the gaming industry is preferred
Work conditions and special requirements
Ability to travel locally
Ability to work shifts that meet operational requirements
Valid Driver's License
Core Behavioural Competencies
Dealing with customers
Conflict handling
Planning and implementing
Collecting information (including listening, asking questions)
Problem-solving
Clerical administrative functions
Reviewing / evaluating (feasibility/compliance/alternatives etc.)
Liaising and co-operating with other teams
Public Relations / Developing relationships
Technical / proficiency competencies
Events Planning and co-ordination
Strong English Verbal and written communication skills
Business acumen
Digital acumen
Networking skills
Financial awareness
Emotional resilience and ability to handle pressure
Proficient computer skills (MS Office / Mfiles/ IFS)
Professionalism