The Executive Assistant provides high-level administrative, operational, and strategic support to the Medical Director and Chief Executive Officer. The role requires exceptional discretion, strong coordination skills, and a deep understanding of hospital operations, clinical governance, and executive workflows. The EA acts as a trusted liaison between the executive office and internal/external stakeholders, ensuring seamless communication, efficient time management, and execution of strategic priorities.
Key Responsibilities
Executive & Administrative Support
Manage complex calendars for the MD and CEO, including clinical, operational, and board engagements
Coordinate meetings, prepare agendas, take accurate minutes, and track action items
Handle confidential correspondence, reports, and executive documentation
Draft professional emails, memos, presentations, and briefing notes
Screen calls, manage priorities, and ensure timely follow-up on executive directives
Strategic & Operational Coordination
Support execution of hospital strategic initiatives and leadership priorities
Track executive KPIs, departmental reports, and performance dashboards
Coordinate cross-functional meetings involving clinical, finance, HR, and operations teams
Follow up on management decisions to ensure implementation and closure
Clinical & Governance Support
Support the MD with clinical documentation, meetings, and regulatory compliance
Assist with preparation of board papers, executive summaries, and regulatory submissions
Maintain accurate records of approvals, and executive resolutions.
Communication & Stakeholder Management
Serve as the primary point of contact between the executive office and consultants, government agencies, partners, and donors
Coordinate visits, inspections, and executive-level engagements
Manage professional communication with patients, clinicians, and external stakeholders when delegated
Travel, Events & Logistics
Coordinate local and international travel, itineraries, and accommodation
Organize executive retreats, board meetings, hospital events, and visits
Ensure meeting rooms, materials, and technology are prepared in advance
Confidentiality & Compliance
Handle sensitive clinical, financial, and personnel information with absolute confidentiality
Ensure compliance with hospital policies, ethical standards, and regulatory requirements
Maintain secure filing systems (electronic and physical)
Required Qualifications & Experience
Bachelor's degree in Business Administration, Healthcare Administration, or a related field
Minimum of 3 - 5 years' experience as an Executive Assistant or Senior Administrative Officer, preferably in a hospital or healthcare setting
Strong understanding of hospital operations and executive governance structures
Key Competencies & Skills
Exceptional organizational and time-management skills
High level of discretion, professionalism, and integrity
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and digital tools
Strong interpersonal skills and executive presence
Personal Attributes
Highly dependable and proactive
Calm under pressure with excellent problem-solving ability
Detail-oriented with strong follow-through
Adaptable and responsive to changing priorities
Performance Indicators (KPIs)
Timeliness and accuracy of executive schedules and documentation
Quality and effectiveness of executive communication support
Completion rate of executive action items
Stakeholder satisfaction and responsiveness
Compliance with confidentiality and governance standards