The Executive Housekeeper will be responsible for overseeing all housekeeping operations, ensuring exceptional five-star standards of cleanliness, presentation, and guest service. This role focuses on leading the housekeeping team, maintaining operational efficiency, and delivering a consistently high-quality guest experience.
Key Responsibilities Include but Are Not Limited To
Supervise and manage all housekeeping staff and daily operations
Maintain exceptional cleanliness and presentation standards across all rooms and public areas
Ensure high guest satisfaction levels, with a focus on cleanliness and service excellence
Oversee room readiness in line with check-in times and operational requirements
Coordinate with Front Office and Maintenance to prioritise arrivals, departures, and special requests
Implement and manage daily cleaning schedules and task allocations
Conduct regular room and public area inspections to ensure quality standards are met
Lead, train, and motivate the housekeeping team to deliver consistent performance
Manage staff rosters to ensure optimal coverage and operational efficiency
Conduct performance reviews and address performance issues professionally
Ensure compliance with health, safety, and hygiene regulations
Maintain and update SOPs, checklists, and operational standards
Manage housekeeping inventory including linen, amenities, and cleaning supplies
Control costs in line with departmental budgets and minimise wastage
Oversee laundry operations and linen lifecycle management
Identify and report maintenance issues to minimise downtime
Ensure hotel assets are maintained and protected through proper use and training
Implement and monitor environmentally responsible cleaning practices
Maintain accurate housekeeping records, reports, and administrative documentation
Communicate effectively with management and other departments
Assist with forecasting, budgeting, and operational planning
Criteria
Minimum 8 - 10 years' experience in housekeeping, with at least 2 - 3 years in a similar senior role within a five-star property
Relevant qualification in Hotel Management or similar
Computer literate with experience on OPERA Cloud hospitality system
Strong operational and technical housekeeping knowledge
Proven leadership and team management ability
Strong attention to detail and commitment to excellence
Excellent organisational and problem-solving skills
Ability to work under pressure and manage multiple priorities
Strong communication and interpersonal skills
Closing date: 2026-05-10