Locations: Gwagalada & Mararaba Terminal - Abuja (FCT)
Job Description
Sell bus tickets at GIGM terminals to walk-in guest
Make and/or change travel reservations for walk-in guests using the online booking system
Create and maintain guest reservation records
Resolve service problems by clarifying the guest complaint via phone, email, and in person
Forward booking/travelling reschedule request to the concerned unit
Serve guests by providing service information related to travelling schedule, fare, & payment
Announce arrival and departure information using the public address system
Assist in guest luggage check-in
Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
Adhere to the company's policy on guaranteed reservations and no-shows.
Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
Promote the online booking, app downloads and other products and services of the company to customers.
Qualifications
Interested candidates should possess a Bachelor`s Degree with 1 - 3 years experience.