Job Description
Develop, align, and direct the execution of the sales plan by specifying the priorities for delivery.
Mobilise Regional Sales team by ensuring adequate level of capacity and capability
Lead target setting and contact performance objectives with relevant Absa-owned channels and segments in line with market potential
Manage and control the achievement of business growth through effective contracting and monitoring of targets
Influence and manage the channel mix by identifying performance optimization interventions that improve sales results
Effective pipeline value-based priortitzation (profitable business growth in line with risk appetite) and management. Implies optimisation of conversion ratios across the value chain based on most profitable business
Analyze, interpret management information and produce relevant reports that explain trends and use this to identify performance gap - closing interventions.
Anticipate tactical strategy and sales practice issues and proactively develop solutions to enhance the quality of the problem resolution.
Proactively lead and manage the sales team to deliver on the AHL growth objectives
Build a sustainable high-performance sales culture
Drive sales rigor through the implementation of effective daily sales practices
Draw on aptitude and talent to close deals that require specialist input or bespoke solution for a client
Lead and coordinate the structuring of complex deals for Wealth, Private and Business Banking clients
Deliver on all value drivers as per the regional Home Loans Scorecard
Drive Collaboration with other business units to maximize the value chain
Customer Service
Establish a customer service excellence culture within the sales team by developing tactical strategies which enable exceptional service to customers
Drive and monitor HL customer experience standards within the sales team by remediating service failures and identifying root causes of service breakdown
Collaborate across the value chain to develop corrective actions to proactively remediate customer service issues to uphold a high-level of customer experience
People Culture
Create an engaging, enabling, and productive work climate aligned to the employee value proposition
Lead and drive the colleague agenda AHL within the sales team
Embed sustainable performance Management & Development Culture
Establish and maintain a succession plan for key roles
Act as a mentor and coach to the sales team members to drive a high-performance sales team
Drive the sales capability development by identifying training needs, Monitor and approve training needs, Monitor and approve training budget and review training expenditure to ensure that allocated funds are utilized.
Control / Risk Management
Implement corporate governance and compliance policies to identify and manage risk
Responsible for the implementation of corrective and actions arising from audit findings relating to sales team
Ensure that information security principles and logical and systems access controls are well-understood by all team members and adhere to
Drive and monitor the completion of compulsory compliance training by sales staff by verifying and completed training statistics
Apply consequence management where applicable in support of organisation and compliance policies
Ensure that policies, procedures and standard guidelines processes, risk management frameworks and control requirements are in place and well-understood by team members.
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)