F&I (Finance & Insurance) Business Manager - Rola Multifranchise Somerset West at Rola Motor Group

We're looking for someone who is driven, team-oriented, and committed to building lasting relationships with both customers and colleagues, someone who thrives in a fast-paced environment and takes pride in creating moments of trust and satisfaction.


Salary structure:


Basic salary
Commission structure
Medical aid and provident fund benefits


Minimum Requirements


Minimum Matric
Qualified F&I, not working under supervision
Professional certification is mandatory:
RE5 certificate
NCA accreditation
Compliance "Fit& Proper" Verification
FAIS123 - Min 120 credits
Up to date CPD hours
Previous experience as an F&I within a dealership required
Galaxi platform training beneficial
Language proficiency requirements due to customer base: English & Afrikaans; and/or other South African languages advantageous
Strong understanding of financial principles, lending practices, and insurance products.
Proficiency in using finance and insurance software systems and tools.
Demonstrated ability to work under pressure, handle multiple tasks, and meet deadlines.
Attention to detail and strong organisational skills to maintain accurate records


Duties and Responsibilities


Promote Customer Loyalty: Develop and implement strategies that enhance customer enthusiasm and long-term loyalty.
Customer Engagement: Actively listen to customers, assess their needs, and ensure satisfaction throughout the sales process.
Sales of Value-Added Products: Drive sales of extended warranties, aftermarket products, and service plans.
Team Training: Educate sales and service staff on financial products and services to improve product knowledge and sales effectiveness.
Finance Facilitation: Assist customers with financing options by working with lending institutions and presenting suitable financial solutions.
Contract Review & Credit Checks: Review contracts, perform credit checks, and submit applications to financial institutions.
Compliance & Documentation: Ensure all paperwork complies with government regulations and maintain accurate digital records.
Reporting: Prepare daily reports on unit sales, gross profit, and F&I performance metrics.
Relationship Management: Maintain professional relationships with internal departments, vendors, manufacturers, and financial institutions.
Data Privacy & Quality: Safeguard customer information and ensure data quality meets required standards.